Frequently Asked Questions

Products Questions

General

1. What kinds of products do you provide?

Both in-stock and custom products, as well as custom mold developing

2. How to know if packaging is suitable for me or not

We suggest you to test with your products prior to volume purchase.

3. Do you have a catelogue?

Yes, you can download it from here, or contact us.

4. What if no products meet my needs?

We're willing to develop it for you, or find the existing one from our network.

5. Are your products BPA free?

Yes, all of Catpack's products are BPA free.

In Stock Items

1. Stock samples available? Are they charged?

We offer stock samples free of charge, shipping cost paid by you, usually by FEDEX, UPS, DHL.

2. Can we have printing on stock items?

Yes, normally, we offer decoration from 500pcs of each item.

3. When can you deliver the items to me?

Normally, 1-3 days for samples, 35-55 days for mass production after receiving the payment.

Custom Items

1. Can we get custom samples and how is the charge?

$150-$200 for custom samples, will be refunded back towards the first order. You should cover the shipping cost.

2. What kind of customization do you offer?

We offer a wide range of printing and finishing options, click for more information.

3. Can you develop a new mold for me?

Absolutely, we have experienced expertise to develop new mold for you. Artworks or samples are needed for this.

4. When can you delivery the items to us

Normally, 7-15 days for samples, and 35-55 days for mass production after receiving the payment.

Payment Questions

General

1. What forms of payment do you accept?

Normally, we accpet T/T, paypal for sample orders, and T/T, L/C for mass production orders.

Orders Questions

General

1. Do you offer discounts?

Yes, we offer discounts under volume base.

2. Do you inspect the items prior to sending to us?

We have professional inspection process during production and before shipment.

3. Can I place orders via your website?

We recommend you to place sample orders online, and mass production orders offline by email or phone call.

In Stock Items

1. What is your MOQ for in-stock items?

Normally, MOQ for in-stock items starts from one carton per item. Carton quantity vary by items. (Roughly 100-500pcs)

2. What is your shipping terms?

For sample orders, we use FEDEX, DHL, UPS, TNT. For volume orders, we arrange shipment by sea or air.

3. If any defective products, what can you do for us?

We'll supplement them at next delivery free of charge or as you require. Any man-made damage is not listed in our FOC service.

Custom Items

1. What is your MOQ for custom items?

Normally starts from 5000pcs per item, but varies based on materials used.

2. Will you protect our project design and idea?

Absolutely yes, we'll keep your information confidential, whatever you work with us or not.

3. What are the specifications required for submitted artwork?

Artwork should be subimitted in either .eps, .ai or .pdf format with all text outlined. All pantone colors must be specified and black must be 100% black, not 4-color black.

Shipping Policy Questions

General

1. Can you arrange the shipment for us?

Yes, normally air for small-batch orders, and freight for volume orders. Appointed carriers are acceptable.

2. Can we use our own shipping account?

Yes, please provide your account representitive with your account number.

3. How do I know the updated information of my order?

Once your order has been shipped, you'll receive an email from express, and your account representitive will provide you the tracking information.

4. What if I'm not satisfied with goods received?

If any defects without man-made, please send samples to us to evaluate. We accept refund if our responsibility.